Warranty
For products purchased through resellers and distributors, please refer to the return policy of the merchant from whom it was initially purchased; any products eligible for return or replacement through the original merchant should be submitted through them. Winkomm Technology will only accept direct return of a product for replacement, under the stated warranty service after the original return time frame of place of purchase has expired.
If you have any questions or concerns, please contact our sales team for immediate support.
Winkomm Standard Warranty
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Winkomm equipments are guaranteed against any manufacturing defects for 1 year for limited parts and labor from the date of purchase.
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The original purchase invoice or other documentary evidence should be supplied at the time of any request for repair under warranty.
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The product warranty period beings on the purchase date. If the purchase date is unknown, the product warranty period begins on the thirtieth day after shipment from Winkomm office.
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Warranty only valid in the country or region of purchase.
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Shipping expenses are at Winkomm for any delivery claim - you get a defective piece at box just opened.
This warranty is exclusively for the benefit of the original purchaser and is not assignable or transferable.
What is NOT Covered?
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Non-Winkomm manufactured Product - Without Winkomm S/N No
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Any damages unrelated to manufacturing defects.
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Any unsuitable environment or use of the product, as determined by Winkomm Technology.
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Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not covered under warranty.
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Any errors that are caused by unauthorized third-party software installations, which are not required by our computer systems, are not covered under warranty.
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All other claims of any nature are not covered.
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All accessories including cables, cable reel, power adapters, batteries, metal parts, housing, protective cases, and consumable parts are not covered under warranty.